• Email Us
    info@mechcy.com
  • WhatsApp Us
    86 19118923828

what are the Frequently Asked Questions?

 
Provide some common questions during the product ordering process, please feel free to contact us if you have any other needs.

We are a professional manufacturer. We have our own factory and storage warehouse and some parts of them weresupplied by our Joint Stock Partnership to ensure we provide excellent products and service to our customers,at competitive prices, our factory is located in Quanzhou Nanan District and our sales department are in the City center of Xiamen.

We mainly supply crawler excavators and dozer undercarriage parts, such as Track rollers, Carrier rollers, Sprocket, Idlers, Track chains, Track shoes, Arm Cylinder, Boom Cylinder,and Bucket Cylinder,etc.

Please try to give us the correct machine model or part number or some specifications as you can. If not standard items, pls offer the dimensions or drawings.

The undercarriage parts warranty time is 1000-2000 working hours or 6-12 Months in normal working condition. Our commitment is to your satisfaction with our products. In warranty or not, we will address and resolve all customer issues to everyone’s satisfaction.

We proceed with the quality control plan for products in all process flow, including incoming inspection, heat treatment, and process inspection with specified inspection frequency. And we will detect the product quality and specification pieces carefully, monitoring every production process until packing is complete, to ensure product safety in the container.

Yes, we always use high-quality export packaging.

Generally, it is about 20-30 days. We will evaluate lead time by your order volume. An estimated delivery time can be confirmed by our sales and service manager when placing an order. If our lead times do not work with your deadline,please go over your requirements with your sale, in all cases, we will try to accommodate your needs.

Yes, it depends on what you are buying. Normally, our minimum order is one 20’ full container and an LCL container (less than a container load) can be acceptable.

We usually accept T/T, other terms also could be negotiated. Total amount<= 4000 USD, 100% full payment as deposit. Total amount>=4000USD, 30% T/T in advance, 70% balance against before shipment.